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Touchstone Energy Cooperatives Score Above the Rest

Thursday | June 9, 2016
All News

On May 11, the American Customer Satisfaction Index (ACSI) announced, “Energy utilities face serious challenges as customer satisfaction drops 3.2 percent.”

With an ACSI score of 71.9 on a scale of 0 to 100, the energy utilities sector dropped again for the third straight year. On a positive note that speaks to the cooperative difference and value of membership, Touchstone Energy Cooperatives remain the highest rated utility group.

The ACSI highlights in their latest report that, as a group, cooperatives “still do better than investor-owned and municipal utilities. Touchstone Energy Cooperatives stays ahead of the smaller electric utility cooperatives despite slipping 4 percent to 77. The gap between Touchstone and the competition widens as all other smaller cooperatives plunge 8 percent to 72.”

In comparison, municipal utilities declined 6.8 percent overall to an ACSI score of 68 and large investor-owned utilities fell 2.7 percent as a group to 72 (see chart below).

When asked about the utility sector decline, ACSI Founder and Chairman Claes Fornell said, “Utilities customers are sensitive to two things: price and disruption. Demand for energy is inelastic and nondiscretionary, meaning consumers have little choice but to pay regardless of price. While energy prices have been stable and have not increased dramatically, wages remain stagnant and monthly energy bills are a constant drain on disposable income. Consumers expect the lights to turn on and the A/C to work when they flip the switch. ACSI data suggests that consumers have reduced confidence in utilities’ ability to respond and recover from outages.”

Here is the full press release, and you can download the full report and learn more about ACSI scores by visiting www.theacsi.org. If you are interested in taking a deeper dive into the drivers of cooperative member satisfaction and engagement, visit the Touchstone Energy interest area of cooperative.com to review the National Survey on the Cooperative Difference and the case studies featured in the Best Practices Knowledgebase.

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Mississippi County Electric Cooperative

474 East State Highway 18
Blytheville, AR 72315

Office: (870) 763-4563
Outages: 1-800-439-4563

About Us

Mississippi County Electric Cooperative

Your local power provider, serving northern Mississippi County, Arkansas.  Please look around and discover all the things your co-op has to offer.

Mission Statement:

Improving the quality of life for our members by providing safe, reliable and affordable electricity

 

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©2025 Mississippi County Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • Organization
      • Officers & Directors
      • Meet Our People
    • Touchstone Energy Cooperative
      • About Touchstone Energy
      • The Seven Cooperative Principles
      • The Cooperative Difference
      • Touchstone Energy
    • Documents
      • Annual Report
      • Bylaws
      • Privacy Policy
    • Community
      • Community Service
      • Employment
      • Service Area Map
  • Account Services
    • Account Service
      • New Account/Service
      • Levelized Billing
      • Automatic Bank Draft
    • Service
      • Stopping Service
      • Rates, Fees & Services
    • Benefits
      • General Information
      • Capital Credits
      • Payment Assistance
  • Member Resources
    • Information
      • What is Demand
      • Paying Your Bill
      • Reading Your Bill
      • Residential Energy Efficiency Resources
      • Call Before You Dig
      • 65+ or Handicapped
      • Sales Tax Exemption
      • FAQ
    • News
      • News and Events
      • Arkansas Living Magazine
    • Member Services
      • Co-op Connections Card
      • Together We Save
    • Exede/Wildblue Users
      • Exede/Wildblue Email
      • My WildBlue
    • Outage Tools
      • Outage Reporting
      • Outage Restoration
    • Communications Opt In/Out
      • Email Communications Opt In/Out Form
      • Load Management Communications
    • Recipes
    • Recommended Links
  • Products and Programs
    • Products
      • Internet Service
      • Compact Fluorescent Lights
      • Marathon Water Heaters
      • Heat Pumps
    • Programs
      • Green Power
      • Energy Audits
      • Security Lights
      • Youth Tour
    • SmartHub
      • Smarthub Account Management
      • SmartHub Pay Now
      • SmartHub - What is it? How do I get it?
      • FAQ's
    • Electrical Safety
      • Electric Safety and Efficiency
      • General Electrical Safety Tips
      • Kids Safety Tips
    • Activities
      • Safety Checklist
      • Safety Quiz
      • Safety Programs
  • Contact Us